![]() She gave us not only conflicting information and instructions, but totally incorrect information we later learned. We would have been better off on our own than listening to the person they sent to train us on-site. However, after that, it's all on CDK and the crappy software. Our rollout was terrible mostly due to lack of communication on the part of our project leader on this end. Our experience with Lighspeed has been terrible since day one. According to customer service, server upgrades are planned, but the overall time needed is still within an acceptable range. The system can to bog down, and there's occasional loss of connection. It seems as if no single department oversees upgrades and changes to make sure the different modules perform the same way as the others. There are inconsistencies in how information has to be entered into the different modules. This inefficiency can also cause confusion. Still no way to import or connect a customer-owned unit with Consignment Sales so to sell a customer boat, a duplicate unit has to be created. ![]() Entry is user-friendly because the screens are laid out logically. ![]() The huge Custom Reporting module makes it easy to track and extract almost any combination of factors into one place for easy editing, copying, and sharing. This is an important feature for companies with multiple locations. Many defaults are flexible per store within the same parent company. Many User and WorkStation preferences are available to customize who's working in what area - one example is the printer selection, which can depend on the task and which store you're working in at the moment. There are available options in how to manage Inventory, according to the individual company needs. Integration among the modules is mostly complete so there's usually more than one place to look for information. The more we've learned we can do with the system, the more we like it, and adjust our practices to take advantage as often as possible. We were one of their an early Marine Sales and Service customers and they worked closely with us to tailor many features and defaults to more closely serve the marine industry. We transitioned to Lightspeed Evolution from a custom in-house program nearly 10 years ago. We have benefited from this system, and are very satisfied.
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